Returns and Refunds Policy

Firstly, if you are looking at our Returns & Refunds policy then the likelihood is that you are contemplating on placing an order with us. ‘Fantastic’ as nothing gives us greater pleasure than having a potential new customer. We promise to do our utmost not only to provide a quality product and customer experience but also to make things right if you experience any problems in your shopping experience. Please see our returns and refunds policy below.

Under the Consumer Contracts Regulations which has now replaced the Distance Selling Regulations you have a right to cancel or return an order placed online.

If you are not happy with your order, we are happy to accept returns* on all orders if they are returned to us in their original condition within 30 days of purchase – No Questions Asked – No Restocking Fees. You will simply need to arrange for the goods to be returned to us for a Full Refund.

If the goods are defective or damaged in transit, then we will arrange for the goods to be collected at OUR cost. In all other cases the buyer will be responsible for return shipping and can use a delivery company of their choice. We highly recommend returning orders on a signed delivery service.

We will send a confirmation email once the goods have been received and a refund has been processed.

When placing your order online you will see the approximate dimensions of our products. Please double check dimensions before placing your order.

* The Consumer Contracts Regulations does not apply to Custom orders. Any bed slats or accessories that have been cut down to your requested size are classified as Custom Orders and are excluded from our Returns Policy.

Cancellations

We are happy to cancel an order prior to dispatch (excludes custom orders) and offer a full refund for the order. If the order has been shipped, then you must accept delivery of the order and arrange for the order to be returned to us at:

The Bed Slats Company T/A Tiriyan Ltd.
Unit 6
Tudor Enterprise Park
Tudor Road, Harrow
Middlesex
HA3 5JQ

We will then process a refund as soon as the order is received.